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If you have to return your vehicle during the contract, please make an appointment via the form below. Our provider Carlife will confirm the appointment details.
In the event of a "pool car" being re-allocated during the contract, a delivery appointment should also be booked to our provider Carlife via our delivery form. This appointment will be directly confirmed and will take place at Deloitte. Please provide your valid driving licence, otherwise the appointment will be cancelled with penalties.
When you return the vehicle, it will be assessed by the company Carlife for a potential reconditioning before the car passes to a different driver.
Please note the following:For the good progress of the restitutions and out of respect for the Macadam experts, we tolerate a maximum delay of 15 minutes. Beyond this time, you will be charged.
Please return the vehicle in a clean interior and exterior condition, so that we can carry out an appraisal in the best possible conditions. An efficient carwash is located 100 m before our offices at the Esso station (open 24 hours a day).
Macadam reserves the right to refuse the expertise and/or to charge the cleaning and service costs to you (Exterior: € 70 VAT excl. / Interior: € 113 VAT excl.).
In case of loss or theft of one or more of these documents/items, please contact our FIRST service urgently on (+352) 40 44 11 11 or by email at first@leaseplan.lu.
Leasys is not bound by the damage report in the event that the damage estimated for normal wear and tear has worsened by the end of the contract, or in the event of additional damage, which will be subject to a reduction in value at the end of the contract.
In addition, any unrepaired damage is also likely to be subject to a write-down at the time of final return.
Please note the addresses of the different return locations:
Please inform us at least 2 business days in advance. Please don't forget to consult our return guide.
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The delivery of your car will occur soon? Please make an appointment via the online form below. Our provider will confirm afterwards your appointment.
Please inform us at least 2 business days in advance. Please don't forget to bring your valid driving license.
Your request has been sent