FAQ

Consult our FAQ and clarify all your doubts about long-term rental and the management of your car and your contract.

I WOULD LIKE TO RAISE A COMPLAINT. WHO SHOULD I CONTACT?

We have 3 methods of contact: email: customer-relations@fcagroup.com, write to us at: Leasys UK Ltd,
PO Box 4590, Slough, Berkshire, SL1 0WU, or telephone us at: 0333 2071189

I WOULD LIKE TO EXTEND MY AGREEMENT. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 1/option 4 (Monday to Friday, between 9am and 5.30pm) or email contractsmanagement.uk@leasys.com.

I WOULD LIKE TO INCREASE THE MILEAGE ON MY AGREEMENT. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 1/option 4 (Monday to Friday, between 9am and 5.30pm) or email contractsmanagement.uk@leasys.com.

I WOULD LIKE TO CHANGE MY DIRECT DEBIT DATE. WHO SHOULD I CONTACT?

Please phone our collections team on 03445 614611 option 1 / option 1 (Monday to Friday, between 9am and 5.30pm) in order to request the change

I WOULD LIKE TO TRANSFER MY AGREEMENT TO ANOTHER PERSON/COMPANY. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 1/option 4 (Monday to Friday, between 9am and 5.30pm) or email contractsmanagement.uk@leasys.com.

WHO CAN DRIVE MY LEASYS VEHICLE?

Please contact your insurance company as it depends on the chosen policy coverage.

IS IT POSSIBLE TO DRIVE MY VEHICLE ABROAD?

Yes, but please notify us 10 days before you leave the UK in order to obtain the V103 (travel document) via post. Please email the drivers' names and the travel dates to "contractsmanagement.uk@leasys.com" so we can issue the document. Please note that we will charge a fee of £11 plus VAT, per certificate.

WHERE CAN I FIND MY NEAREST DEALERSHIP?

Please visit your vehicle's manufacturer website.

DO I HAVE TO TAKE THE VEHICLE TO AN OFFICIAL DEALERSHIP TO HAVE IT SERVICED?

Yes, all Leasys vehicles have to be serviced using the authorised dealership network.

I RECEIVED A RECALL NOTIFICATION FOR MY VEHICLE. WHO SHOULD I CONTACT?

Please phone your dealership to book an appointment.

I'VE BEEN INVOLVED IN AN CAR ACCIDENT. WHO SHOULD I CONTACT?

Please contact your insurance immediately. Then please contact our Operations department on 03445 614611 option 1/option 2 (Monday to Friday, between 9am and 5.30pm) in order to notify us about the accident.

MY VEHICLE BROKE DOWN. WHO COULD HELP ME?

Please contact the Leasys Driver Helpline on 03702 413727 option 1 (24/7/365).

I NEED TO CHANGE THE TYRES OF MY VEHICLE. WHO SHOULD I CONTACT?

If you have Service/Maintenance/Tyres (S/M/T) plan with Leasys, please contact the Leasys Driver Helpline 03702 413727 option 2 (Monday to Friday, between 9am and 5.30pm) to book your appointment.

MY VEHICLE HAS BEEN STOLEN. WHO SHOULD I CONTACT?

Please notify your insurance company immediately, and give our email address operations.uk@leasys.com.

MY VEHICLE HAS BEEN DEEMED AS A WRITE OFF. WHO SHOULD I CONTACT?

Please notify your insurance company immediately, and give our email address operations.uk@leasys.com.

I HAVE RECEIVED AN INVOICE FOR A FINE/AN ADMINISTRATION FEE FOLLOWING A FINE. WHO COULD I ASK FURTHER CLARIFICATION?

Please contact our Operations department on 03445 614611 option 1/option 2 (Monday to Friday, between 9am and 5.30pm) or email operations.uk@leasys.com for more details.

I RECEIVED A LETTER STATING THAT MY VEHICLE IS NOT INSURED. WHO SHOULD I CONTACT?

Please contact our Operations department on 03445 614611 option 1/option 2 (Monday to Friday, between 9am and 5.30pm) or email your insurance certificate to operations.uk@leasys.com.

COULD YOU PROVIDE A COURTESY CAR?

No, unfortunately we cannot provide you with a courtesy car as it is not part of your agreement.

I HAVE RECEIVED AN MOT REMINDER BUT MY CONTRACT HIRE AGREEMENT ENDS BEFORE THE MOT EXPIRES. DO I STILL NEED TO GET THIS DONE?

You do not need to get the MOT carried out if the MOT date expires after the vehicle is returned. If the MOT expires before the collection date you must have the vehicle MOT'd to enable the collection agent to pick up the vehicle. If your contract includes maintenance please contact the Leasys Driver Helpline on 03702 413727 option 3 (Monday to Friday, between 9am and 5.30pm) to book an appointment.

WHEN IS MY AGREEMENT DUE TO EXPIRE?

If you have not requested any contract duration modifications, your contract expiry date is the handover date plus the number of months of your agreement.

I NEED A COPY OF AN INVOICE/CREDIT NOTE. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 1/option 4 (Monday to Friday, between 9am and 5.30pm) or email invoicesupport.uk@leasys.com.

I RECEIVED AN INVOICE/CREDIT NOTE FROM LEASYS AND I WOULD LIKE FURTHER CLARIFICATIONS. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 1/option 4 (Monday to Friday, between 9am and 5.30pm) or email invoicesupport.uk@leasys.com.

I DO NOT UNDERSTAND WHICH INVOICES HAVE BEEN PAID FOR. WHO COULD HELP ME?

Please phone our Contract Management Team on 03445 614611 option 1/option 4 (Monday to Friday, between 9am and 5.30pm) or email invoice support.uk@leasys.com.

I MOVED HOUSE. WHO DO I HAVE TO NOTIFY OF MY NEW ADDRESS?

Please email contractsmanagement.uk@leasys.com with your registration number, previous and new address, so that we can update our records accordingly.

MY AGREEMENT IS DUE TO EXPIRE SOON. WHAT DO I DO IN ORDER TO GIVE THE VEHICLE BACK?

We will write to you prior to your contract expiry date, in order to arrange the inspection and collection of your vehicle.

WHAT SHOULD I DO BEFORE THE COLLECTION DAY?

Please ensure your vehicle is roadworthy, has been fully maintained and serviced in accordance to the manufacturer's guidelines, it is clean and any damage has been repaired. For further details please refer to our Collection Guide found within the 'useful documents' page of this website.

WHO COULD PROVIDE A PRICE TO PURCHASE MY VEHICLE?

For a price to purchase, please email your vehicle registration and current mileage to email usedvehiclepurchases@leasys.com.

MY VEHICLE IS DUE FOR RETURN AND I HAVE ADVERTISING/LOGOS ON MY VEHICLE, WHAT SHOULD I DO?

Please have these professionally removed prior to collection. There will be an additional charge if the vehicle is returned with the advertising/logos still in place.

WHAT SHOULD BE RETURNED WITH MY VEHICLE?

All items that were provided with your vehicle on delivery should be returned. This includes, but is not exclusive to: spare keys, service book, manual and. Any missing items will be charged.

I HAVE PERSONALISED PLATES ON MY VEHICLE. HOW DO I ARRANGE TO HAVE THEM TRANSFERRED TO ANOTHER VEHICLE OR REMOVED BEFORE COLLECTION?

Please email your retention certificate to leasys@hudsonkapel.com. The administration cost is £100 + VAT plus DVLA cost £80 incl. VAT.

I WOULD LIKE TO GIVE BACK MY VEHICLE BEFORE THE AGREEMENT END DATE, WHAT SHOULD I DO?

Please email the actual mileage and the date you would like to end your contract to contractsmanagement.uk@leasys.com.
Please note that an Early Termination Fee (40% of the remaining payment) plus excess mileage (allowance calculated on a pro-rata basis) will be applied.

I HAVE NOT HEARD FROM THE COLLECTION AGENCY REGARDING COLLECTING MY VEHICLE, WHAT SHOULD I DO?

Please contact our Operations department on 03445 614611 option 1/option 2 (Monday to Friday, between 9am and 5.30pm) or email operations.uk@leasys.com

I WOULD LIKE TO FEEDBACK REGARDING MY EXPERIENCE. WHO SHOULD I CONTACT?

We appreciate all forms of feedback to help us enhance your customer journey. Please email: info.uk@leasys.com

WHERE COULD MY VEHICLE BE SERVICED?

If your agreement includes Service/Maintenance/Tyres (S/M/T), please contact the Leasys Driver Helpline on 03702 413727 option 3 (Monday to Friday, between 9am and 5.30pm) to book your appointment. If your agreement does not include S/M/T, please book your appointment with your nearest dealership.

WHEN DOES LEASYS PAY A FINE/PENALTY CHARGE NOTICE (PCN)?

Leasys will transfer the liabiity into your name and it is your responsibility to pay the fine. Some fines are non transferable therefore Leays will pay and re-charge this amount back to you.

WHY HAVE I BEEN CHARGED AN ADMINISTRATION FEE ON TOP OF THE FINE?

We charge an administration fee of £15 + VAT for processing your fine as stated in the Terms and Conditions of your agreement.

I HAVE JUST SIGNED AN AGREEMENT WITH LEASYS AND I AM WAITING FOR THE DELIVERY OF MY VEHICLE. WHO COULD PROVIDE AN UPDATE?

Please contact your dealership who will be more than happy to assist you.

I CANNOT FIND THE SERVICE BOOK IN MY VEHICLE. WHO COULD HELP ME?

Please contact your dealership who will be more than happy to assist you.

THE SPARE KEY HAS NOT BEEN PROVIDED WITH THE VEHICLE. WHAT SHOULD I DO?

Please contact your dealership who will be more than happy to assist you.

IS IT POSSIBLE TO INSTALL AN ACCESSORY (E.G. SAT NAV, SKI RACK, ETC.) AFTER I HAVE RECEIVED MY VEHICLE?

Please contact our Operations Department on 03445 614611 option 1/option 2 (Monday to Friday, between 9am and 5.30pm) in order to get the authorisation. Please note that it will have to be removed prior to the vehicle collection and you will be responsible for costs and damages.