FAQ

WHO CAN DRIVE MY LEASYS VEHICLE?

Please contact your insurance company as it depends on the chosen policy coverage.
 

CAN YOU TELL ME MORE ABOUT THE RFL (ROAD TAX)?

All Leasys contracts include the Road Fund Licence which is included within your monthly rentals.  If the road fund licence costs increase, you will be recharged for the difference.

We'll automatically renew your road fund licence, but you won't get a notification from us. If you need to check your vehicle has road tax for any reason, you can check the government vehicle enquiry page with your registration plate and the make of your vehicle Check if a vehicle is taxed - GOV.UK (www.gov.uk). This will then show you the current expiry date for both your Road Fund Licence and MOT. As the Road Fund Licence is set in the Chancellor of the Exchequer's budget, it is almost impossible to implement this across the term of the contract, so we'll pass on any annual increase or decrease for your vehicle contract. An invoice or credit will be raised after the RFL is purchased and will be sent with your usual invoice. The Gov.uk site can often take a couple of days to update so please recheck if necessary.
 

IS MOTOR INSURANCE INCLUDED IN MY CONTRACT?

Unfortunately, not. You will need to arrange Fully Comprehensive insurance of your lease vehicle.
 

I RECEIVED A LETTER STATING THAT MY VEHICLE IS NOT INSURED. WHO SHOULD I CONTACT?

Please contact our Operations department on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email your insurance certificate to operations.uk@leasys.com.

Please ensure the insurance company has the correct registration number as this can sometimes cause the issue.
 

I'VE BEEN INVOLVED IN A VEHICLE ACCIDENT. WHO SHOULD I CONTACT?

Please contact your insurance company immediately. Then please contact our Operations department on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) in order to notify us about the accident.
 

MY VEHICLE HAS BEEN DEEMED TO BE A WRITE OFF. WHO SHOULD I CONTACT?

Please notify your insurance company immediately and give our email address operations.uk@leasys.com.
 

MY VEHICLE HAS BEEN STOLEN. WHO SHOULD I CONTACT?

Please notify your insurance company immediately and give our email address operations.uk@leasys.com.
 

MY VEHICLE BROKE DOWN. WHO COULD HELP ME?

Please contact the Leasys Driver Helpline on 03702 413727 option 1 (24/7/365).
 

COULD YOU PROVIDE A COURTESY CAR?

No, unfortunately we cannot provide you with a courtesy car as it is not part of your agreement. Please contact your dealer or insurance company for assistance.
 

WHERE CAN I FIND MY NEAREST DEALERSHIP?

Please visit your vehicle's manufacturer website.
 

I RECEIVED A RECALL NOTIFICATION FOR MY VEHICLE. WHO SHOULD I CONTACT?

Please phone your dealership to book an appointment and refer to the recall letter.
 

WHAT SHOULD I DO IF I HAVE LOST MY CAR KEY?

Please contact your local dealership to arrange for another key. If permission is required, please email request to operations.uk@leasys.com
 

I NEED TO CHANGE MY VEHICLE'S TYRES. WHO SHOULD I CONTACT?

If you have a Service/Maintenance/Tyres (S/M/T) plan with Leasys, please contact the Leasys Driver Helpline 03702 413727 option 2 (Monday to Friday, between 9am and 5pm) to book your appointment. Alternatively, please take to your local Kwik Fit and advise them you have a maintenance agreement with Leasys and they will be able to assist you.

If you do not have a Service/Maintenance/Tyres (S/M/T) plan with Leasys, you will be responsible for replacing your tyres, please visit a local stockist.
 

DO I NEED TO TAKE OUT A MAINTENANCE CONTRACT WITH THE AGREEMENT?

A maintenance contract is optional but can protect you from unforeseen expenses providing you with peace of mind. This enables all your motoring costs to be budgeted and can be cheaper than paying for parts and labour as and when required.
 

IS IT POSSIBLE TO DRIVE MY VEHICLE ABROAD?

Yes, please email us fleet.leasysuk@safogroup.co.uk  providing the following information.

·       Full name and address as shown on your driving licence

·       Dates of travel

·       Full name and address of any additional drivers

·       countries visiting

We require notification at least 14 days before you leave the UK.
Please note that we will charge a fee of £11 plus VAT, per travel certificate.

If you need to contact us, you can do so on 01753 260979 
 

IS IT POSSIBLE TO HAVE A CHERISHED PLATE ON MY VEHICLE?

Yes, you will need to email us at fleet.leasysuk@safogroup.co.uk we will need the following information: -

·       Scanned copy of the certificate of entitlement or retention certificate

·       The registration number of the vehicle the plate is going onto

If you need to contact us, you can call us on Tel:  01753 260979.   The charge for a cherished plate transfer is £80 DVLA fee and an admin fee of £50 + VAT
 

I WISH TO REMOVE/TRANSFER MY PERSONALISED NUMBER PLATE FROM MY VEHICLE WHAT DO I DO?

You can contact us by email fleet.leasysuk@safogroup.co.uk ensuring you have done the following: -

·       Completed the V317 DVLA form;  V317_2004212.jpg (publishing.service.gov.uk)

·       Send us an email with the complete form

If you need to contact us, you can call us on Tel:  01753 260979.   The charge for a cherished plate removal is £80 DVLA fee and an admin fee of £50 + VAT

If you are returning your vehicle you must contact us at least 6 weeks before collection so there is adequate time to remove the plate.
 

IS IT POSSIBLE TO HAVE A COPY OF MY V5?
Yes, please contact us on Tel:  01753 260979 or on email: fleet.leasysuk@safogroup.co.uk
 

I HAVE RECEIVED AN INVOICE FOR A FINE/ ADMINISTRATION FEE FOLLOWING A FINE. WHO COULD I ASK FOR FURTHER CLARIFICATION?

Please contact our Operations department on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email operations.uk@leasys.com for more details.

If fine has been cancelled, then send across proof of cancellation to operations.uk@leasys.com
 

I HAVE RECEIVED AN MOT REMINDER, WHO CAN I USE?

Please book the MOT test at an authorised test centre at a time and place that is convenient for you.

Once your vehicle(s) have passed the MOT, the test centre will let us know so we can update our records.

Please ignore this reminder if you've recently made a booking or the MOT test has been passed. The MOT certificate should be emailed to operations.uk@leasys.com.
 

I HAVE RECEIVED AN MOT REMINDER BUT MY CONTRACT HIRE AGREEMENT ENDS BEFORE THE MOT EXPIRES. DO I STILL NEED TO GET THIS DONE?

You do not need to get the MOT carried out if the MOT date expires after the vehicle is returned.

If the MOT expires before the collection date you must have the vehicle MOT'd to enable the collection agent to pick up the vehicle. If your contract includes maintenance, please contact the Leasys Driver Helpline on 03702 413727 option 3 (Monday to Friday, between 9am and 5pm) to book an appointment.
 

I NEED A COPY OF AN INVOICE/CREDIT NOTE. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email invoicesupport.uk@leasys.com.
 

I RECEIVED AN INVOICE/CREDIT NOTE FROM LEASYS AND I WOULD LIKE FURTHER CLARIFICATION. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email invoicesupport.uk@leasys.com.
 

I DO NOT UNDERSTAND WHICH INVOICES HAVE BEEN PAID FOR. WHO COULD HELP ME?

Please contact our Operations department on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email operations.uk@leasys.com for more details.
 

I MOVED HOUSE. WHO DO I HAVE TO NOTIFY OF MY NEW ADDRESS?

Please email contractsmanagement.uk@leasys.com with your registration number, previous and new address, so that we can update our records accordingly.
 

DO I HAVE TO TAKE THE VEHICLE TO AN OFFICIAL DEALERSHIP TO HAVE IT SERVICED?

All Leasys vehicles need to be serviced by a service centre that uses genuine manufacturer parts to ensure that the vehicle warranty is not compromised.
 

I WOULD LIKE TO EXTEND MY AGREEMENT. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email contractsmanagement.uk@leasys.com.

I WOULD LIKE TO INCREASE THE MILEAGE ON MY AGREEMENT. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email contractsmanagement.uk@leasys.com.
 

WHAT HAPPENS IF I EXCEED THE CONTRACTED ANNUAL MILEAGE?

You will need to pay an excess mileage charge for each mile over your agreed contract mileage. This amount will be confirmed on your contract, showing in pence per mile.
 

I WOULD LIKE TO CHANGE MY DIRECT DEBIT DATE. WHO SHOULD I CONTACT?

Please phone our collections team on 03445 614957 option 1 / option 1 (Monday to Friday, between 9am and 5pm) in order to request the change or email collections.uk@leasys.com

I WOULD LIKE TO TRANSFER MY AGREEMENT TO ANOTHER PERSON/COMPANY. WHO SHOULD I CONTACT?

Please phone our Contract Management Team on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email contractsmanagement.uk@leasys.com.
 

WHEN IS MY AGREEMENT DUE TO EXPIRE?

If you have not requested any contract duration modifications, your contract expiry date is the handover date plus the number of months of your agreement. Alternatively, contact our Operations department on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) or email operations.uk@leasys.com who will be happy to advise.
 

SERVICING MY VEHICLE

Regular servicing helps ensure that essential checks are carried out on the vehicle’s safety components such as the braking system and suspension.  Regular servicing provides peace of mind that the vehicle is in a road-worthy condition when you drive it.  Additionally, looking after the vehicle according to the vehicle manufacturer’s servicing and maintenance schedule is an obligation under your leasing contract and you will be charged a penalty if you cannot produce evidence that the car has been serviced throughout the period of the lease.

When is a service due? There are some important age and mileage milestones, called service intervals, you need to be aware of, so you must check the vehicle operating manual. 

The vehicle’s operating manual will advise you:

• How often you’ll need to get your leased vehicle serviced.
• When the car’s replaceable parts might need changing.
• How often regular maintenance tasks need to be carried out – for example, oil changes.

If you have a Maintenance contract included in your agreement, then please contact our Fleet Assist team on 03702 413727 who will arrange the service booking for you.

If you do not have a Maintenance contract included in your agreement, please arrange a service with a service provider that uses genuine manufacturer parts to ensure that your warranty is not compromised.

Booking your routine servicing or maintenance work has never been easier: you can simply use the dedicated Online Booking System.

BOOK HERE

To book for Tyres or MOT work, bookings are only available via our Driver Helpline on 03702 413727.

If your agreement does not include Service, Maintenance and Tyres, please book your appointment directly with your nearest Retailer.

I WOULD LIKE TO RAISE A COMPLAINT. WHO SHOULD I CONTACT?

We have 2 methods of contact: email: customer-relations@fcagroup.com, write to us at: Leasys UK Ltd,
PO Box 4590, Slough, Berkshire, SL1 0WU.

MY AGREEMENT IS DUE TO EXPIRE SOON. WHAT DO I DO IN ORDER TO GIVE THE VEHICLE BACK?

We will write to you prior to your contract expiry date, in order to arrange the inspection and collection of your vehicle.  Our agent will be in touch to arrange a convenient day for you to drop your vehicle to one of our designated auction sites or alternatively we can arrange to collect your vehicle.
 

WHAT SHOULD I DO BEFORE THE COLLECTION DAY?

Please ensure your vehicle is roadworthy, has been fully maintained and serviced in accordance to the manufacturer's guidelines, it is clean and any damage has been repaired. For further details please refer to the BVRLA fair wear and tear guide found within the 'useful documents' page of this website.
 

WHO COULD PROVIDE A PRICE TO PURCHASE MY VEHICLE?

For a price to purchase, please email your vehicle registration and current mileage to usedvehiclepurchases@leasys.com.
 

MY VEHICLE IS DUE FOR RETURN AND I HAVE ADVERTISING/LOGOS ON MY VEHICLE, WHAT SHOULD I DO?

Please have these professionally removed prior to collection. There will be an additional charge if the vehicle is returned with the advertising/logos still in place.
 

WHAT SHOULD BE RETURNED WITH MY VEHICLE?

All items that were provided with your vehicle on delivery should be returned. This includes, but is not exclusive to: spare keys, service book and manual. Any missing items will be charged.
 

I HAVE PERSONALISED PLATES ON MY VEHICLE. HOW DO I ARRANGE TO HAVE THEM TRANSFERRED TO ANOTHER VEHICLE OR REMOVED BEFORE COLLECTION?

Please email your retention certificate to fleet.leasysuk@safogroup.co.uk. The charge for a cherished plate transfer is £80 DVLA fee and an admin fee of £50 + VAT.
 

I WOULD LIKE TO GIVE BACK MY VEHICLE BEFORE THE AGREEMENT END DATE, WHAT SHOULD I DO?

Please email the actual mileage and the date you would like to end your contract to contractsmanagement.uk@leasys.com.
Please note that an Early Termination Fee (40% of the remaining payment) plus excess mileage (allowance calculated on a pro-rata basis) will be applied.
 

I HAVE NOT HEARD FROM THE COLLECTION AGENCY REGARDING COLLECTING MY VEHICLE, WHAT SHOULD I DO?

Please contact our collections agent Manheim on 0333 136 1025 option 1 or email at ukca.leasys@coxautoinc.com
 

WHAT ARE THE END OF CONTRACT CHARGES SHOULD I RETURN THE VEHICLE WITH DAMAGE OR MISSING SERVICE HISTORY?

Please refer to the following table for End of Contract Charges.

I WOULD LIKE TO PROVIDE FEEDBACK REGARDING MY EXPERIENCE. WHO SHOULD I CONTACT?

We appreciate all forms of feedback to help us enhance your customer journey. Please email: info.uk@leasys.com

WHEN DOES LEASYS PAY A FINE/PENALTY CHARGE NOTICE (PCN)?

Leasys will transfer the liability into your name and it is your responsibility to pay the fine. Some fines are non transferable therefore Leasys will pay and re-charge this amount back to you.

If fine has been cancelled, then send across proof of cancellation to operations.uk@leasys.com.
 

WHY HAVE I BEEN CHARGED AN ADMINISTRATION FEE ON TOP OF THE FINE?

We charge an administration fee of £15 + VAT for processing your fine as stated in the Terms and Conditions of your agreement.
 

HOW CAN I OBTAIN A COPY OF A FINE?

Please contact our Operations department on 03445 614611 option 1/option 2 (Monday to Friday, between 9am and 5.30pm) or email operations.uk@leasys.com for more details.

I HAVE JUST SIGNED AN AGREEMENT WITH LEASYS AND I AM WAITING FOR THE DELIVERY OF MY VEHICLE. WHO COULD PROVIDE AN UPDATE?

Please contact your local dealership who will be more than happy to assist you.
 

I CANNOT FIND THE SERVICE BOOK IN MY VEHICLE. WHO COULD HELP ME?

Please contact your local dealership who will be more than happy to assist you.
 

THE SPARE KEY HAS NOT BEEN PROVIDED WITH THE VEHICLE. WHAT SHOULD I DO?

Please contact your local dealership who will be more than happy to assist you.
 

IS IT POSSIBLE TO INSTALL AN ACCESSORY (E.G. SAT NAV, SKI RACK, ETC.) AFTER I HAVE RECEIVED MY VEHICLE?

Please contact our Operations department on 03445 614611 option 5 (Monday to Friday, between 9am and 5pm) in order to get the authorisation. Please note that it will have to be removed prior to the vehicle collection and you will be responsible for any costs and damages.

WHAT ARE THE ADVANTAGES OF CONTRACT HIRE?

There are many advantages of contract hire, from the low initial payment, being able to budget your vehicle costs, and not having to worry about disposing of the vehicle or any depreciation costs.

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