End of Contract Vehicle Collection Process
This video will explain everything that you need to know about returning your Leasys vehicle, it will guide you through the end-of-contract vehicle return process — covering everything from booking inspections to vehicle preparation.
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Before your contract expires, our agent, Manheim Inspection Services, will be in touch with details of how to arrange for your vehicle to be inspected and collected. You can book your appointment up to 42 days in advance of your contract end date online, by accessing the easy-to-use, dedicated booking portal. You will need to provide your vehicle registration number and your agreement number to make your booking*.
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If you haven't received contact from our agent within two weeks of your agreement's end date, please:
Alternatively, we can arrange to collect your vehicle** in line with the BVRLA Fair Wear and Tear Standards.
Before collection day
To ensure a smooth, efficient and fair vehicle return process when it's time to hand back your leased vehicle at the end of your contract, a comprehensive inspection of the vehicle will be carried out by a qualified agent following the BVRLA Fair Wear and Tear Standards.
Three months before returning your vehicle:
We recommend to assess the BVRLA Fair Wear and Tear Standards so you can be ready for the vehicle to return. This document will help you to understand what is considered as a fair wear and tear, and what may be considered as an excessive or chargeable damage.
Download the BVRLA Fair Wear and Tear Standards here:
Two months before returning your vehicle:
Prior to the vehicle's return, we recommend you contact a professional repairer or valeter to arrange for any necessary repairs such as windscreen or bodywork chips, scratched paintwork, damaged wheels, interior seat staining, etc.
You can also book your inspection and collection appointment on the booking portal here and will need to provide your vehicle registration number and your agreement number to make your booking.
Vehicle return requirements
*Times cannot be specified. The agent will call approximately an hour before arrival. Collection service operates Monday to Friday. Please allow up to 10 working days to arrange the collection. Any changes must be notified by midday the previous working day before the collection date. Should the collection be cancelled or the vehicle unavailable a cost for failed collection attempts may be recharged.
**Address as your agreement, not a third-party address i.e. Retailer.
Your collection checklist
For a smooth and efficient return of your vehicle on collection day, please follow the checklist below to ensure that all necessary items are returned, and personal belongings are removed from the vehicle before collection. Please remember that we’re unable to return any personal items left in the vehicle after its collection, so remember to remove any of your personal details and belongings, and to check all storage areas in your vehicle including the boot, glove box, door pockets, etc.
For further details on your End of Contract options, simply call our Contracts Management team on:
On collection day
On collection day please make sure your vehicle is inspection-ready before our agent arrives and none of the following apply:
If any of the above apply and the inspection appointment has to be terminated, a £174 termination fee may be applied.
Download the BVRLA Fair Wear and Tear Standards here:
If any applicable charges have been identified during the vehicle inspection, we will send you an invoice which can be related to:
If there are damages that fall outside of the Vehicle Return Standards.
if the vehicle exceeded the mileage stated in your Contract Hire agreement.
If the vehicle has not been serviced in accordance with your Contract Hire agreement.
If the vehicle has been retained by you for longer than the agreed term.
Fair Wear & Tear
During the comprehensive inspection of the vehicle, Leasys is assuring you of the highest levels of professionalism and integrity by following the BVRLA (British Vehicle Rental & Leasing Association) Fair Wear and Tear standards. To find out more about what is considered as a fair wear and tear, and what may be considered as an excessive or chargeable damage, please refer to the BVRLA Fair Wear & Tear Standards:
Should the vehicle be returned with damage or missing service history, below are the End of Contract charges:
| Part Type | Repair Method | Cost |
|---|---|---|
| Bumpers | Bumper Corner | £82 |
| Bumpers | Bumper Centre | £82 |
| Bumpers | Refinish | £141 |
| Bumpers | Repair and Refinish | £177 |
| Bumpers | Refit | £53 |
| Carpet | Trim Repair | £35 |
| Carpet | Valet | £53 |
| Documentation/Book Pack | Recharge | £27 |
| Glass | Glass Repair | £45 |
| Grille | Refit | £53 |
| Grille | Smart Repair | £44 |
| Metal Painted Component | PDR | £51 |
| Metal Painted Component | Refinish | £141 |
| Metal Painted Component | Refit | £53 |
| Metal Painted Component | Repair and Refinish | £177 |
| Metal Painted Component | Smart Repair | £69 |
| Plastic Painted Component | Refit | £53 |
| Plastic Painted Component | Smart Repair | £44 |
| Small Plastic Components | Refit | £6 |
| Small Plastic Components | Smart Repair | £44 |
| Trim/Upholstery | Trim Repair | £67 |
| Trim/Upholstery | Valet | £53 |
| Valet/De-logo | Remove Decals | £53 |
| Valet/De-logo | Valet | £53 |
| Vehicle Parts | Refit | £53 |
| Wheels | Alloy Smart Repair | £69 |
| Mechanical Component | Refit | £53 |
* The cost for each missed service will be charged between £350 - £600 depending on vehicle manufacturer.
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